We offer a 30-day return policy — you have 30 days from the day you (or someone you've nominated) receive the last item in your order to request a return.

To be eligible, your item must be in the same condition you received it, with tags and in its original packaging, and you'll need your receipt or proof of purchase. Two product-specific rules apply:

• Sauna hats — returnable for any reason within the window, provided they come back in re-saleable condition (tags on, original packaging).
• THE SAUNA TOWEL — for hygiene reasons, we can only accept towels that are unused and unwashed, in their original packaging with tags. Once a towel has been used, it can't be returned unless it's faulty.

How to start a return

You can set up a return yourself in a couple of ways:

• Head to Returns and Cancellations in the footer of our site and follow the steps.
• Send us an email at team@cultofsauna.com

Once we've accepted your request, you have 14 days to send the item back to us. Return postage is arranged and paid by you. Items sent back without first requesting a return can't be accepted.

Damages and issues

Please inspect your order on arrival and contact us immediately if anything is defective, damaged, or if you've received the wrong item, so we can evaluate it and make it right. We'll cover return postage and sort it at no cost to you.

Items that can't be returned

For hygiene reasons, used or washed towels can't be returned unless faulty. The same applies to any sealed personal-care or cosmetic products once the seal is broken, and to personalised or made-to-order items. Where this applies, we'll make it clear on the product page — if you're unsure, just ask before ordering.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new one.

Refunds

We'll notify you once we've received and inspected your return and let you know whether it's approved. If approved, you'll be refunded to your original payment method within 14 days of us receiving the returned item. This includes the standard delivery cost you paid at checkout — if you chose an express or upgraded delivery option, we refund the standard rate, not the upgrade.

Please note it can take additional time for your bank or card provider to process and post the refund. If more than 14 days have passed since we approved your refund and you still haven't received it, contact us at team@cultofsauna.com.